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In-House Legal Operations Veteran to Lead US Customer Success Strategy

Durham, NC

Twenty-year in-house intellectual property operations veteran, JoAnn Sherman, has signed with Murgitroyd to drive its US customer success strategy. JoAnn brings world class IP expertise and leadership from working with some of the most sophisticated corporate IP departments in the world, most recently Evoqua Water Technologies (formerly SIEMENS Water Technologies and US Filter), as well as BellSouth Intellectual Property (now AT&T Intellectual Property) and Scientific Atlanta (a Cisco company).

Throughout her career, she has directly contributed and/or directed the IP onboarding of a multitude of mergers & acquisitions. She brings with her expertise in managing large global patent & trademark portfolios, evidenced by being awarded five US patents for systems and methods for managing and maintaining intellectual property.

In her previous roles in legal operations, she has used various digital tools including Murgitroyd’s proprietary online IP management system (Murgitroyd IP Portal). As an accomplished corporate in-house IP team leader, she understands the service needs of corporations, and thus she will ensure Murgitroyd continues to offer a customer-centric, value-driven service offering. Michael Chernoff (Director, IP Strategy & Portfolio Management) said, “In addition to JoAnn’s legal acumen, she brings specialized expertise in designing global IP process workflows, and has the ability to provide recommendations for the development of technology and service provisions to generate maximum efficiency for our customers.”

JoAnn’s main role will be to lead US customer success, ensuring a seamless interface between US service operations and our other global operations teams. In addition, JoAnn will be working in concert with the US account management team led by Jamie LeLiever (Chief Marketing Officer). “We are very excited to welcome JoAnn to the team as I know our customers will immediately benefit from her experience. Whether it be advice on RFP processes, to cost-tracking and e-billing best practices, to integration of new portfolios, JoAnn has been there, done that!” said Mr. LeLiever.

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