Giovanni Sacasa

Giovanni Sacasa

Global Support Services Supervisor
Support Group

  • BA Business Administration, Ave Maria University, United States
  • International Coaching Certification, International Coaching Community, England

Giovanni Sacasa is a member of our Global Support Services Team.

Giovanni joined the firm in 2016 as an Intellectual Property (IP) Proofreader. In 2017, he became part of the Global Support Services team helping it grow and establish to what it is today. He earned his BA in Business Administration from Ave Maria University, United States. He became an International Certified Coach from the International Coaching Community in 2013.

Giovanni worked as Customer Support Trainer, where he trained and coached personnel with the necessary skills to perform their duties. He also worked as a Quality Analyst, providing feedback and support. He has taught English as a Second Language in many universities and academies. He is also a freelance translator.

Giovanni’s intellectual property experience has been extensive as he has been an IP Proofreader, has been part of the docketing team and is the leader of the Global Support Services team in Managua. He has experience in revising renewal payments, overdue notices, preparing text for translations and invoicing and docketing for multiple departments.

Giovanni is based in our Managua office.

Core Expertise: Coaching, customer support, business administration, global business, proofreading, translating, management, quality, training.

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