Turning feedback into actions

Continuous improvement is shaped by the conversations we have with our clients. We’re grateful for the insights that help us keep evolving. See how your insights are shaping the way we work.

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New AI Policy

We’re sharing our approach to AI, focused on transparency, quality, and supporting expert-led work. This is supported by our AI policy, which provides clarity on how AI is used responsibly across Murgitroyd. 

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Website Search enhanced experience

We've enhanced our search experience to make it easier to discover exactly what you need. With intelligently connected results across pages, insights, and people, it helps you explore deeper, uncover relevant expertise, and stay engaged for longer.

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Enhanced IP Estimator

Based on client feedback, we’ve refined the EP validation quotation process to make the available options clearer and easier to navigate at the validation stage. The updated estimator provides greater transparency around costs and choices, delivering a more streamlined experience and supporting informed decision-making for applicants.

EP Validations
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Comprehensive FAQs

Addressing your IP-related queries, our frequently asked aim to help with key IP concepts and knowledge by providing clear answers to complex topics around core aspects of intellectual property rights including patents, trade marks, design protection and trade secrets. 

FAQs
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Launch of our newsletter

Our newsletter brings insights directly into your inbox every month to help you keep on top of the latest news and developments in intellectual property in addition to upcoming events and webinars. 

Newsletters
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Instant feedback button

Our instant feedback button on all email footers is there to make sharing feedback seamless. It forms part of our “always-on” feedback strategy and enables our clients and partners to let us know what we do well and also to share suggestions for improvements. 

Client Listening
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Updated our client portal

We’ve improved the client user experience within our client portal. Our portal has been designed with our clients in mind. Our portal team acts on feedback provided, and regularly release new features for an improved user experience.

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New dedicated case study page

Our case studies are designed to provide website visitors with real case examples of our work in action. In this section of the website, we showcase key clients and the challenges they asked us to resolve and how we work together to support their growth.

Case Studies
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IP clinics

Our popular IP clinics, typically held in our offices, are free sessions for innovators and businesses to discuss their intellectual property with an experienced attorney. They are the perfect opportunity to meet with our teams and find out our range of solutions to support your growth.

Events
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New webinar series

Our webinar series brings together attendees from around the world to hear subject experts from Murgitroyd and invited guest speakers on key IP topics.  Specifically designed with IP professionals in mind, our webinar recordings are available here. 

Webinars
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Accessibility statement

Our accessibility statement, available on the website, describes our focus on ensuring that all we do is done with inclusivity in mind. We regularly roll out accessibility improvements across our digital and physical content to be more inclusive and provide a better experience for all when engaging with us.

ESG
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ESG report

ESG is an important focus for us, and we are delighted that this aligns with our clients.  We strive to be better neighbours and contribute to our communities, from work in our local communities, to charitable giving, celebrating equity, diversity and inclusion and our environmental actions, we are committed to making a positive impact. Our EcoVadis certification demonstrates our commitment to playing our part in our communities and helps us continue to improve. This culminates in our ESG report, where we document and share our yearly ESG activities and commitments. 

ESG Report
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Mental Health First Aiders

We’ve shared how we have created a team of Mental Health First Aiders, highlighting how we look after and support our colleagues. Our “one team” culture is a key value for everyone at Murgitroyd.

ESG
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Career developments of our colleagues

We’ve publicised the career developments of our colleagues to demonstrate the ongoing growth and learning of Murgitroyd professionals. This forms a key part of our people strategy and our commitment to service excellence.

Careers
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EPPP programme and student outreach events

We promoted our award-winning European Patent Pipeline Program and student outreach events to help bring new, diverse talent into the profession. We believe diversity is an asset, and we’re proud of our leadership in this area. 

EPPP
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On-site collaboration

We’ve shared that our attorneys and paralegal teams regularly work from client premises. We’re available to support our client teams by providing face-to-face opportunities to interact and collaborate. 

Services