Murgitroyd strengthens its client service model with investment in client service training, technology and future ready capabilities

Murgitroyd, the global intellectual property firm, today announced a targeted programme of investment designed to strengthen the support it provides to the world’s most innovative businesses and ensure the firm remains resilient, scalable and future ready.

Driven by sustained demand from global innovators and shaped by continuous client feedback, the programme enhances how the firm collaborates, delivers insight and supports clients across every stage of the IP lifecycle. It builds on significant recent investment in an AI-first technology platform and strategic appointments to the senior leadership team.

As the IP landscape becomes more complex and fast moving, clients are looking for advisers who are better connected, more responsive and more aligned to their commercial priorities. Murgitroyd’s transformation focuses on strengthening the firm’s ability to support clients today while building the capabilities they will need tomorrow.

To enhance the client experience, Murgitroyd has:

• Developed a more integrated operating model that brings teams together across geographies and disciplines, ensuring clients benefit from the full breadth of the firm’s technical expertise.
• Introduced a strengthened client relationship model shaped by enhanced training in client care, client insight and strategic partnership - supported by a reward structure that recognises contributions to long term client value.
• Created clearer career pathways, including a new Executive Director role - a decisive step in establishing dedicated client relationship partner positions that bring together technical expertise and commercial skills within an integrated client service team model.

This investment is already delivering results, with the firm securing new mandates from several major global technology and engineering companies.

Gordon Stark, Chief Executive at Murgitroyd, said:

“Everything we are doing is about strengthening how we support our clients and how we develop our exceptional attorney teams. This is a strategic investment in the future of our business and the value we deliver.”

“Our clients are navigating unprecedented complexity. They need advisers who combine deep technical expertise with strategic clarity, commercial understanding and the ability to move quickly. This programme ensures we are equipped to deliver exactly that.”

Stark added:

“We are aligning our people, technology and operating model to the needs of global innovators. We are investing in what matters most - the quality of our relationships, the strength of our expertise and the tools that will define the future of IP advisory.”

“This is about building a firm that is stronger and more scalable - one that delivers impact for clients today and is ready for the opportunities ahead.”